Customer Service Certificate

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Program Code: B.SER.CER

Graduation requirement: 15 credit hours

The Customer Service Certificate is designed to help any student who is employed, or will be employed, in a business or organization that provides products or services to customers. Students successfully completing this certificate should be able to identify a comprehensive customer service strategy and implement the practical techniques needed to provide good service.

Completion of this certificate can be applied to the A.A.S. in Business Administrative Technology.

Graduation Requirements

Program Courses (15 credit hours)

BUS 106 - Business and Organizational Ethics 3 credit hours
CIS 170 - Professional Workplace Topics 3 credit hours
COM 120 - Interpersonal Communication 3 credit hours
MGT 113 - Human Relations in the Workplace 3 credit hours
MGT 117 - Customer Service Management 3 credit hours

Suggested Course Sequence

1st Semester (Fall)

CIS 170 - Professional Workplace Topics 3 credit hours
COM 120 - Interpersonal Communication 3 credit hours
MGT 113 - Human Relations in the Workplace 3 credit hours

2nd Semester (Spring)